Hi Andrew,

This is your first ticket. Ta-da! Any customer request sent to your supported channels (email, chat, voicemail, web form, and tweet) will become a Support ticket, just like this one. Respond to this ticket by typing a message above and clicking Submit. You can also see how an email becomes a ticket by emailing your new account, support@percy6091.zendesk.com. Your ticket will appear in ticket views.

That's the ticket on tickets. If you want to learn more, check out:
https://support.zendesk.com/hc/en-us/articles/203691476